Find answers here to the most common questions about orders, shipping and contact.

Where do you deliver?

We deliver to Portugal (mainland, Madeira and the Azores), Spain, Germany, the Netherlands, Belgium and Luxembourg.

How much does shipping cost?

The shipping cost is 20€ per box of up to 6 bottles. For 1 to 6 bottles, the cost is €20; for 7 to 12 bottles, two boxes are required and the cost is €40; for 13 to 18 bottles, three boxes are required and the cost is €60; for 19 to 24 bottles, four boxes are required and the cost is €80; for 25 to 30 bottles, five boxes are required and the cost is €100. Shipping is free from €100 in Portugal, Spain, Germany, the Netherlands, Belgium and Luxembourg.

What is the delivery time?

Orders are dispatched within 1 to 2 business days. After dispatch, delivery is estimated at 24 to 48 business hours. Weekends and public holidays are not included in this estimate.

Which carrier do you use?

We choose the most suitable carrier at the time of dispatch. This may be the NACEX, the MBE or another transport partner available for your order.

Will I receive a tracking code?

Yes. We will send the tracking code by email after dispatch.

Can I place a pre-order?

Yes, when a product is identified as a pre-order. To clarify the expected availability or status of a pre-order, contact us by email or via WhatsApp.

What happens if delivery fails?

If it is not possible to complete delivery, contact us so that we can coordinate another attempt with the carrier. If the failure is due to nobody being present at the address, an incomplete or incorrect address, an additional redelivery charge may be applied.

What should I do if the box arrives damaged?

If the package shows visible damage, do not accept the delivery and ask the carrier to return the damaged order. If you notice damage after accepting the order, contact us as soon as possible via info@wine-portugal.com, stating the order number.

How can I contact you?

We are available by email info@wine-portugal.com and WhatsApp. For order-related matters, include the relevant number.

Shipping conditions may be updated as we adjust our logistics operation. If in doubt, confirm the applicable conditions before completing the order.